The applicant, a Black woman, alleged that a caller made a racially offensive comment to her at work, and that her employer failed to investigate the incident and subsequently terminated her employment in reprisal.
The Tribunal found the applicant's testimony lacked credibility and preferred the respondents' evidence that the caller merely asked who the 'owner' of the store was, which was not racially offensive in context.
The Tribunal held that the employer met her duty to investigate by promptly contacting the caller and relaying an apology.
The termination was found to be justified by the applicant's persistent lateness, poor customer service, and insubordination, rather than being a reprisal for her complaint.
The application was dismissed.