Application for massage therapy and case management services dismissed due to lack of evidentiary support.
The applicant, who was catastrophically impaired following a 2012 motor vehicle accident, sought payment for massage therapy and the partially denied balances of two treatment plans for case management services.
The adjudicator dismissed the application, finding that the applicant failed to meet her burden of proof.
The applicant did not submit the disputed OCF-18s into evidence, leaving the Tribunal without a breakdown of costs or duration of treatment.
Furthermore, the medical evidence, including the applicant's own kinesiologist report, supported that she had reached maximum medical recovery from passive treatment and was benefiting from active therapy, undermining the request for massage therapy.
The case management report provided was also deemed unhelpful as it lacked necessary details to justify the disputed amounts.
OLATOntario Licence Appeal TribunalMar 10, 2026
