Income replacement benefits and special award granted where insurer unreasonably ignored psychological evidence of chronic pain.
The applicant was struck by a vehicle while walking across an intersection and sustained physical and psychological injuries.
The insurer terminated her income replacement benefits based on an orthopaedic assessment.
The applicant sought arbitration, arguing she suffered from chronic pain with a significant psychological component that prevented her from working.
The arbitrator found that the applicant was completely unable to engage in any employment for which she was reasonably suited, preferring the evidence of her psychological experts over the insurer's assessors.
The arbitrator also granted a special award, finding that the insurer unreasonably withheld benefits by misfiling and ignoring a key psychological report that supported her claim.
OFSCDRSOntario Financial Services Commission - Dispute Resolution ServicesMay 28, 2009