Applicant awarded income replacement benefits for psychological impairment; claim for unreasonable delay award dismissed.
The applicant sought income replacement benefits (IRBs) following a motor vehicle accident.
The Tribunal found that the applicant suffered an accident-related psychological impairment, specifically an adjustment disorder with mixed anxiety and depressed mood, which caused a substantial inability to perform the essential tasks of her pre-accident employment in customer service.
The Tribunal awarded IRBs in the amount of $287.88 per week for the disputed period, along with interest.
The applicant's claim for an award for unreasonable delay was dismissed, as the insurer's conduct was not found to be excessive or indicative of bad faith.
OLATOntario Licence Appeal TribunalJan 19, 2026