Insurer's appeal dismissed; ongoing chiropractic and massage treatments for pain relief deemed reasonable and necessary.
The insurer appealed an arbitration order requiring it to pay for the insured's ongoing chiropractic and massage treatments following three motor vehicle accidents.
The insurer argued that the treatments provided only temporary pain relief and were not reasonable or necessary, relying on Designated Assessment Centre reports.
The Director's Delegate dismissed the appeal, finding that pain relief is a legitimate treatment goal and that the arbitrator did not err in law by accepting the evidence of the insured and his treatment team over the insurer's experts.
OFSCDRSOntario Financial Services Commission - Dispute Resolution ServicesSep 27, 2000
