CHILD AND FAMILY SERVICES REVIEW BOARD
BETWEEN:
MT and CB Applicants
-and-
Bruce Grey Child and Family Services Respondent
DECISION
Adjudicator: Tracy Foster Date: May 21, 2026 Citation: 2026 CFSRB 80 Indexed as: MT and CB v Bruce Grey Child and Family Services (CYFSA s.120)
OVERVIEW
1This is an Application filed under section 120 of the Child, Youth and Family Services Act, 2017, S.O. 2017, c.14, Sched.1, (the “Act”).
2The Applicants seek to become foster parents through the Respondent.
3This decision explains why the Application is not eligible for review by the CFSRB.
ISSUE
4The issue is:
- Is the Application eligible for review by the CFSRB?
RESULT
5The CFSRB finds that the Application is not eligible for review.
ANALYSIS
6In section 6 of the Application, where an applicant identifies why they have applied to the CFSRB, the Applicants checked off the following boxes:
- The Society failed to proceed with a complaint made to the Internal Complaints Review Panel (ICRP)
- The Society failed to comply with its ICRP process
- The Society failed to provide you with reasons for a decision that affects your interests
The CFSRB cannot review complaints from Applicants who are not service recipients of the Respondent as defined in the [Act](https://www.canlii.org/en/on/laws/stat/so-2017-c-14-sch-1/latest/so-2017-c-14-sch-1.html)
7Subsection 120(1) of the Act states that a person may complain about a service they sought or received from a society and that complaint may be made to either the society or the CFSRB, or both.
8For a complaint to be eligible for review by the CFSRB under section 120 of the Act, an Applicant must meet two threshold tests. First, an Applicant must demonstrate that they have sought or received a service, as defined under subsection 2(1) of the Act, from a children’s aid society or Indigenous child and family well-being agency. Once that is established, then the CFSRB must determine whether the Applicant’s complaint set out in their application relates to the service they sought or received.
9Subsection 2(1) of the Act defines “service” as:
(a) a service for a child with a developmental or physical disability or the child’s family (b) a mental health service for a child or the child’s family (c) a service related to residential care for a child (d) a service for a child who is or may be in need of protection or the child’s family (e) a service related to adoption for a child, the child’s family or others (f) counselling for a child or the child’s family (g) a service for a child or the child’s family that is in the nature of support or prevention and that is provided in the community (h) a service or program for or on behalf of a young person for the purposes of the Youth Criminal Justice Act (Canada) or the Provincial Offences Act.
10The Applicants have not sought or received a service from the Respondent in relation to a child as defined by the Act. Therefore, the Application is not eligible for review.
ORDER
6The Application is dismissed.
confidentiality order
7Pursuant to Rules 9.3 and 9.4 of the CFSRB’s Rules of Procedure, parties and their representatives must not use, share, discuss or disclose any CFSRB documents or decisions, or any other documents or information provided or used in this Application, with anyone including through the media or online. The CFSRB prohibits the use of any of this information for any purpose outside of the CFSRB’s proceedings, except with an order of the Court or the CFSRB, as appropriate.
Tracy Foster
Tracy Foster Member