CS v. Highland Shores Children’s Aid Society, 2024 ONCFSRB 124

CHILD AND FAMILY SERVICES REVIEW BOARD

BETWEEN:

CS Applicant

-and-

Highland Shores Children’s Aid Society Respondent

DECISION

Adjudicator: Caroline Sand Date: November 07, 2024 Citation: 2024 CFSRB 124 Indexed As: CS v Highland Shores Children’s Aid Society (CYFSA s.120)

Introduction

1This is an Application filed under section 120 of the Child, Youth and Family Services Act, 2017, S.O. 2017, c.14, Sched.1, (the “Act”).

2The Applicant is the children’s grandmother. She claims she received a call from an employee of the Respondent who wrongly stated she had authority to speak with her, and then refused to agree to the Applicant withdrawing her statement.

3This decision explains why the Application is not eligible for review by the CFSRB.

LAW

4Section 120(1) states:

if a complaint in respect of a service sought or received from a society relates to a matter described in subsection (4), the person who sought or received the service may…

ANALYSIS

5The Act sets out that only those who “sought or received a service” from a society may complain to the society, or the CFSRB. The Applicant did not say in her Application that she sought or received services from the society as contemplated by the definition of “service” under s.2.1 of the Act. The complaint refers entirely to a phone call she did not request from the Respondent. Therefore, the complaint is not eligible for review.

ORDER

6The Application is dismissed.

confidentiality order

7Pursuant to Rules 9.3 and 9.4 of the CFSRB’s Rules of Procedure, parties and their representatives must not use, share, discuss or disclose any CFSRB documents or decisions, or any other documents or information provided or used in this Application, with anyone including through the media or online. The CFSRB prohibits the use of any of this information for any purpose outside of the CFSRB’s proceedings, except with an order of the Court or the CFSRB, as appropriate.