AD v Family and Children’s Services of Lanark, Leeds and Grenville, 2021 CFSRB 84

CHILD AND FAMILY SERVICES

REVIEW BOARD

BETWEEN:

AD

Applicant

-and-

Family and Children’s Services of Lanark, Leeds and Grenville

Respondent

DECISION

Adjudicator: Catherine Bickley

Date: December 01, 2021

Citation: 2021 CFSRB 84

Indexed As: AD v Family and Children’s Services of Lanark, Leeds and Grenville (CYFSA s.120)

Introduction

1This is an Application filed with the Child and Family Services Review Board (“CFSRB”) under section 120 of the Child, Youth and Family Services Act, 2017, SO 2017, c.14, Sched.1 (the “Act”).

2This decision explains why the Application is not eligible for review by the CFSRB.

THE LAW

3Section 119(1) of the Act states:

A person may make a complaint to a society relating to a service sought or received by that person from the society in accordance with the regulations.

4Section 56 of Ontario Regulation 156/18 General Matters Under the Authority of the Minister (the “Regulation”) states:

A complaint to a society under subsection 119(1) of the Act must be made in the form entitled “Formal Complaint to a Society’s Internal Complaints Review Panel (ICRP)” and dated 2018/03, available on a website of the Government of Ontario.

Section 120(1) of the Act states:

If a complaint in respect of a service sought or received from a society relates to a matter described in subsection (4), the person who sought or received the service may,

(a) decide not to make the complaint to the society under section 119 and make the complaint directly to the Board under this section;

Section 120(4) of the Act states:

The following matters may be reviewed by the Board under this section:

1. Allegations that the society has refused to proceed with a complaint made by the complainant under section 119(1) as required under subsection 119(2).

2. Allegations that the society has failed to respond to the complainant’s complaint within the timeframe required by regulation.

3. Allegations that the society has failed to comply with the complaint review procedure or with any other procedural requirements under this Act relating to the review of complaints.

4. Allegations that the society has failed to comply with section 15(2).

5. Allegations that the society has failed to provide the complainant with reasons for a decision that affects the complainant’s interests.

ANALYSIS

5The Applicant alleges the Respondent has failed “in both its servicing of my children and in its management of our file.” She alleges the Respondent has not taken her concerns seriously particularly regarding the mental health of one of her children.

6The Applicant checked the following boxes on the Application: “[t]he Society refused to proceed with your complaint” and [t]he Society did not follow its complaint review process or timelines”. The Applicant attached a number of documents to the Application, including correspondence from the Respondent, police reports and health information.

7Section 119(1) of the Act requires complaints to a children’s aid society be in the specific format set out in the Regulation, i.e., on the “Formal Complaint to a Society’s Internal Complaints Review Panel (ICRP)” form. Sections 120(4)1, 120(4)2 and 120(4)3 of the Act permit a CFSRB review of the way in which the children’s aid society dealt with a section 119 complaint only if the complaint was in the required format.

8The Applicant has not made a complaint to the Respondent in the required form. As a result, the CFSRB lacks jurisdiction to review the Application.

order

9The Application is dismissed.

confidentiality order

10Pursuant to Rules 9.3 and 9.4 of the CFSRB’s Rules of Procedure, parties and their representatives must not use, share, discuss or disclose any CFSRB documents or decisions or any other documents or information provided or used in this Application with anyone, including through the media or online. The CFSRB prohibits the use of any of this information for any purpose outside of the CFSRB’s proceedings, except with an order of the Court or the CFSRB, as appropriate.