The complainant, an Operational Manager at a correctional centre, required accommodation for family responsibilities, specifically needing to leave work by 17:00.
The employer accommodated this by modifying her regular 06:00-18:00 shifts to 05:00-17:00.
However, for overtime shifts, the employer allowed her to leave at 17:00 but refused to let her start at 05:00, resulting in 11 hours of overtime pay instead of 12.
The complainant argued this was a failure to accommodate.
The Public Service Grievance Board dismissed the complaint, finding the employer's accommodation reasonable.
The duty to accommodate does not require an employer to create work or pay for work it does not need, such as an extra manager between 05:00 and 06:00.