The applicant sought remedies under Part VII.1 of the Competition Act after the respondents advertised that their wireless service had fewer dropped calls than competitors without conducting adequate and proper testing beforehand.
The court previously found the respondents engaged in reviewable conduct under s. 74.01(1)(b) for making an untested performance claim, although the applicant failed to prove the claim was false or misleading under s. 74.01(1)(a).
In determining remedies, the court assessed proportionality and the factors in s. 74.1(5), including market reach, financial position, and the fact that later testing substantiated the claim.
The court held that post-claim substantiation does not excuse the statutory requirement for prior testing but is relevant to penalty quantum.
An administrative monetary penalty of $500,000 was imposed, while the request for a 10‑year prohibition order was denied.